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Flax Casino's privacy policy in UK makes it clear what information we collect, why we need it, and how it is used to manage your account, make sure you are who you say you are, and process payments. For security, compliance, and transaction handling, such as UK requirements and £ checks, this policy explains how your information may be shared with trusted partners. It also tells you what rights you have to see, change, or delete data, and these rights are the same for everyone in every UK where the law allows them. We only collect the information we need to set up your profile, make sure you can access it, and meet our legal obligations when you create a Flax Casino account.
Usually, this includes basic information about who you are, how to reach you, and technical information like your device's identifier and IP address to help stop fraud and unauthorized logins. More proof that the person registering is the rightful account owner may be asked for during account verification. There are checks like these to make sure that withdrawals of 100 £ or more go to the right person and account. They also protect your privacy and balance.
When you sign up, Flax Casino needs information that lets us make your account and keep it safe. We check your contact channels with this information, get rid of duplicate accounts, and put safety measures in place if we see any suspicious activity.
Your email address, phone number, username, and password (stored in a secure format) are your account information. Name, date of birth, and UK declaration when needed for compliance screening are the most basic parts of an identity. GPS coordinates, device and browser information, login timestamps, and cookie identifiers are some of the security signals and location information that can help find attempts to take over your account. To make sure that only relevant service messages are sent, preference data includes communication opt-ins and language settings.
We don't ask for sensitive information when you sign up that isn't needed. You can usually leave a field blank if it's optional, unless you need to in order to use account features or follow the rules in your area.
Verification can happen when you sign up, before your first withdrawal, when you ask to change important account information, or when risk checks find patterns that don't make sense. We only need the documents to make sure you are who you say you are and keep your money safe.
What it verifies: Identity proof: Your legal name and age; a government-issued ID photo or scan; proof of address: Your home address; a utility bill or official letter with your name and address; proof of payment: Your bank or wallet statement, or a masked card proof when needed; proof of funds (when needed); legitimacy of larger activity; a pay stub, transaction history, or other paperwork for amounts like £1,000.
Uploaded files are handled through secure channels, and only authorized staff and compliance systems can see them. We use access controls and retention limits to make sure that documents are only kept for as long as they need to be for legal, security, or dispute reasons.
If you are asked to show documents, make sure they are clear and complete. You may also be told to hide fields that aren't necessary, like parts of an ID number. Any masking must still leave enough information to prove the document is real, or it could be turned down for security reasons.
Depending on UK, laws or payment providers may require extra steps of verification, such as more thorough checks for some withdrawal routes. Keeping your personal information correct can help you avoid delays, especially when you want to withdraw 200 £ or change your email address, phone number, or address.
To make sure that every account is linked to a real, eligible person and that payments are processed safely, giving false information or documents that have been changed can cause verification to fail and account restrictions.
When you make a claim on a Flax Casino Welcome Bonus or a promotional offer, we may need to ask for more personal information in order to properly apply the bonus, stop abuse, and make sure the offer is given to the right account. This information is used to make sure that people are eligible, figure out any bonuses up to £200, and make sure that all promotions are fair.
You can't get all of these offers if you live in certain areas or meet certain player requirements. If a promotion is only available in UK or requires proof of UK, we may ask for certain information or documents before offering the bonus or letting you cash out bonus-related winnings, for example after you've asked for a withdrawal of 500 £.
This depends on the rules of the campaign. We might collect or check the following information to give you a bonus and manage the terms and conditions of the promotion, such as the minimum deposit amount of £20.
Full name, date of birth, username, and registered email address are used to identify an account. Contact and location information, including a home address, city, and country of residence to make sure you are available in UK. ID proof—a photo or copy of a valid ID, and if needed, a selfie or liveness check to make sure the account holder is who they say they are. Some of the things that are used to find duplicate accounts and make multiple bonus claims are IP addresses, device identifiers, browser data, and session information. records of people who took part in a promotion, including the promo code that was used, the date and time that it was activated, the bonus amount (for example £50), and the status of meeting the promotion's conditions.
We may also keep track of gameplay and redemption information related to a promotion that includes free spins, cashback, or a reload bonus. For example, we may write down which games qualified and how the bonus was converted. Thus, we can set the right limits, stop cheating, and settle disagreements about who is eligible for promotions.
We might ask for more proof before giving out a bonus or letting you cash out bonus-related winnings. This is especially the case if we notice strange patterns or if the promotion includes bigger amounts like a bonus up to £200. According to the terms of the offer, if you don't give the information that is asked for, the promotion may be taken away, marked as invalid, or held back.
When you make a deposit at Flax Casino, the money is sent through safe payment channels and added to your account as quickly as possible. Before the deposit funds are made available for play, the payment provider checks the request for basic honesty and signs of risk.
To keep your information safe, Flax Casino does not keep all of your sensitive payment information on its own servers. We instead use trusted payment partners to authorize cards and wallets, and we only keep the information we need to run your account, confirm payments, stop fraud, and follow the law in UK.
The payment provider verifies the method, does any necessary security checks (like 3D Secure if it's available), and then sends back either a confirmation or a decline. This could be a deposit of £50 or £100, depending on what you choose at checkout. If confirmed, the amount you deposited is added to your account.
Most of the time, we only store operational and compliance data about deposits. This could include the transaction ID, the date and time, the deposit amount (for example, £100), the type of payment method (for example, card, bank transfer, or e-wallet), the status of the payment (pending, completed, or reversed), and basic payer metadata that is needed for reconciliation.
The only things that Flax Casino does not store are full card numbers, CVV codes, or full banking login information. So that you can identify the payment method and future deposits can be processed more quickly without giving out full information, we may store a provider-issued token or a masked reference (for example, the last few digits and the expiration month/year).
The following information is stored: a payment reference that has been mask, a provider token, a transaction ID, an amount like £50, a timestamp, the status, and some billing data that is needed for checks. Full PAN, CVV, online banking credentials, or any secret authentication codes are not stored.
You may have to wait for processing to resume after a deposit is marked for extra verification. We might ask for proof of the payment method in this case, but only to the extent needed to make sure the owner is who they say they are and stop anyone else from using it without permission.
Our privacy and security standards require that all documents sent to us be handled with strict rules about who can see them and how long they can be kept.
When you ask Flax Casino to withdraw money, they may need to make sure you are who you say you are and that you own the payment method. This is to keep your account safe and to follow regulations and stop fraud. The frequency and amount of these checks depend on the amount being withdrawn, any unusual activity in the account, or when we can't reasonably confirm details using normal checking methods.
To make sure that withdrawals go smoothly, please make sure that all of your personal information is correct and matches up between your account and payment method. As soon as possible, we will process your withdrawal request after getting only the information we need to make sure you are who you say you are.
Identity checks and when they're needed: Identity checks may be asked for before a withdrawal of £100 or more is approved, or whenever we notice signs that need stronger verification. This can happen if you make changes to your profile, try to log in more than once and fail, use a new device or location, or withdraw money using a new payment method.
A valid ID from the government, proof of address, and, if needed for compliance screening, proof of your nationality are all common forms of identification. We may also ask for a selfie or a short video to make sure the person is real and stop people from impersonating them.
Please show proof of who you are: a valid passport, national ID card, or driver's license. Something that shows you live at that address, like a recent utility bill, bank statement, or official letter. Proof that the payment method is yours, like a screenshot with your name and some account information. We might ask you to hide some private information (like showing only the last four digits of an account number) to keep you safe. We will tell you exactly what needs to be hidden if masking is needed so we can check the document.
Important: Withdrawals to third parties are not allowed. This way of getting money out of your account must be linked to your name and your account. If you ask to withdraw money using a method that we can't confirm as yours, we may say no and ask you to pick a method that works.
We may need more proof of funds or information about where the funds are coming from before we can process your withdrawal request if it is for 1,000 £ or more, or if there is a big difference between the deposits and withdrawals. While verification is being done, account security holds may temporarily stop a withdrawal. During this time, you may be asked to confirm information like your phone number or to change your password. This is especially likely if we suspect an attempt to take over your account.
Once the documents are turned in, we try to finish the verification process quickly. Most delays are caused by documents that are missing parts, out of date, or not clear. To avoid these problems, please upload high-quality pictures with text that can be read from all four corners.
If you are in UK, the rules for some verification steps may be different from where you are. We'll let you know exactly what's needed and why before you send anything else if there are local requirements. You will never be asked for your full passwords or one-time codes when you're not logged in or verified. Before giving out any information if you get a strange request, you should contact support.
Withdrawal request confirmation: If your request seems odd, we may send you a confirmation message and ask you to check it before we process it. At least for 500 £ or more, this lowers the chance of withdrawals being made without permission.
To make sure people are who they say they are and stop fraud, we may also check identity information against external databases when the law allows it. These checks don't hurt your credit score; they're only done to make sure you're following the rules and keeping things safe.
Get in touch with support if you can't provide a document that was asked for. In the event that you don't have a standard utility bill, we might accept any other official document that makes your name and current address clear. In some cases, we may ask for a short explanation of account activity. This is especially likely if there are multiple payment methods, quick deposits followed by withdrawals, or patterns that look like they could be used for abuse or money laundering. This information is only used to make sure that the withdrawal can be done legally and safely.
Flax Casino may also ask for more proof if your documents expire, if your legal name changes, or if we have to keep our customer records up to date. This could happen even if you have already verified your identity. It's possible for a withdrawal to be declined and the account to be locked while we do the necessary checks. This could happen if verification failed, fraud is suspected, or the Terms are broken. Anti-money laundering rules say that we may return funds to the original method of deposit if it makes sense to do so.
We care about keeping data as small as possible. We only ask for the information we need to process your withdrawal and follow the law, and only authorized teams can see their own verification data. Verification of funds and checks on the source of the money help make sure that gambling is legal.
We may ask for proof of deposits of 1,000 £ or more in a short amount of time, or when deposit patterns don't match up with your account history, depending on the level of risk. Proof that you have the money—bank statements, paystubs, or screenshots of your account balance that show you can get to the money that was used. Funds source: proof of where the money comes from, like pay stubs, business income, proof of savings, or proof of the sale of assets. Source of wealth: In cases with a higher risk, more proof of how much money someone has may be asked for.
Please make sure that your name, the date, and the relevant transaction lines can be seen when you send proof of funds. Any transactions that aren't related can be left out if they aren't needed for verification, as long as the document stays reliable and consistent.
Data retention: We may keep verification records and compliance data related to withdrawals for as long as the law requires and for as long as our business needs them. This is usually for a few years after the customer relationship ends. These are things like IDs, proof of address, proof of funds, and audit logs for withdrawals of 100 £ or more. We use access controls to keep verification data safe and delete or anonymize data when it's no longer needed. If you ask us to delete something, we will do so as much as possible, but we have to keep some records to follow the law and stop fraud.
To get help right away, contact support and give them the reference number of your transaction if you have any questions about what documents are needed for a certain withdrawal request or how long we keep certain records.
At Flax Casino, banking limits and privacy settings work together to help you gamble responsibly without putting your personal information at risk. You have control over how much you deposit, how often you deposit, and who can see what you do on the platform. We also protect processing and compliance data. To help you stick to your budget and stop spending money without thinking, these tools were made.
Any changes to limits are safely recorded and carried out in line with responsible gambling guidelines, making sure that you are aware of the limits that apply to each transaction.
Deposit limits let you set a limit on how much you can add to your account in a certain amount of time. You can limit deposits to £50 per day, £200 per week, or £500 per month, for example. Deposits are blocked until the limit is reached and the period starts over.
Transaction frequency limits can stop people from making a lot of deposits at once by limiting the number of deposits you can make in a certain amount of time, like 3 deposits per day or 10 deposits per week. This keeps you from having to chase losses with a bunch of quick top-ups.
The controls for withdrawal are set up to keep your account safe and lower the risk. Though you are in charge of asking for withdrawals, Flax Casino may do security checks on larger amounts. For example, if you ask for a withdrawal of £500 or more, or if your withdrawal pattern changes a lot, this could happen.
Depending on your account tools, you may also be able to set session and spend limits, which let you set reminders or limits for your gameplay. If you set a session limit, the platform may log you out when the time is up or let you know before it does.
To keep people from making sudden changes, increase requests may not go into effect until after a "cooling-off" period. Lessen requests usually take effect right away, so you can tighten controls right away. You can pause deposits for a certain amount of time without closing your account by using temporary blocks.
Some limits may be changed if you are playing from UK, especially if you make a lot of deposits in a short amount of time that reach certain amounts, like £1000. This is because of local responsibility gambling laws or extra checks.
Tip: Don't base your limits on what you want to win, but on how much you can afford to lose in a month. Set a monthly deposit limit at £200 instead of counting on yourself to be good at self-control at checkout if your monthly budget is £200.
The purpose of privacy settings is to keep sensitive banking information safe and prevent unwanted people from seeing what you do online. Other players can't see your payment information, and only authorized staff can see transaction data on the server for processing, security, and compliance reasons. You can also change your preferences for marketing and communication to stay away from triggers.
Lowering the amount of promotional messages can help you stick to your limit settings and stay within your budget if promotions make you spend more than you planned. You can choose to receive marketing emails, texts, and push notifications, if they are available. There may be community features that let you set limits on what people can see about your account in public areas of the platform.
Allow you to set your preferred contact methods so you can ask for messages about responsible gambling and fewer advertising messages. Bank limits and privacy settings may need to be confirmed before they can be changed for security reasons. In order to make higher-risk changes, like deposits or withdrawals over £300 or £500, you may have to enter your password again or go through a verification step.
It depends on whether you use the browser version or the app to access Flax Casino on your phone. The privacy settings will be different depending on which you choose. With limited permissions, both options can work, but some features, like quick login, smoother gameplay, and anti-fraud checks, may need certain device or browser features to be turned on.
Flax Casino only asks for what it needs to provide stable gameplay, safe account access, and legal payment flows. In the settings of your device or browser, you can change your mind at any time and choose to allow or deny tracking that isn't necessary.
Most of the time, you have to do something to get permission for a mobile device, like allowing biometric login or notifications. To let you play, the casino doesn't need to see your personal files. However, the platform may use standard mobile signals to protect your account and stop any strange activity.
You can choose not to receive notifications about your account, payments, and certain promotions if you choose to do so. Biometrics (fingerprints or Face ID) are optional but can be used to log in faster on devices that support them. The camera isn't required, but it's mostly used if you want to scan documents or upload pictures for identity checks. You can attach files you choose (like a screenshot or verification document) in the Storage/Photos section, which is not required.
Location information (approximate): this may be asked for for access control and compliance reasons, but it's usually not needed for simple browsing. Information about the network is used to keep sessions stable and help find strange patterns of access.
If you don't give permission and a feature stops working, like uploading a document, you can still finish the action by choosing a file from your device instead of giving more permissions. System settings let you change app permissions at any time on iOS and Android. For browser play, you can control notifications, the camera, and your location in the Flax Casino browser site settings.
Extra privacy settings might be available on newer mobile browsers, like the ability to block third-party cookies, limit cross-site tracking, and delete site data. You may have to reset your preferences, sign out more often, or confirm some security checks again if you use these settings to stop tracking.
If your browser or app asks for a permission that doesn't go with what you want to do, it's best to say no. Instead, go with core access and then only allow the permission that the feature you want to use needs.
At Flax Casino, security for your account is built in at all times, from the moment you open the site to the moment you confirm a sensitive action. People can't see your login information, personal information, or game play because we use modern encryption and safe data handling. It's also important to think about what happens after you log in. Flax Casino has strong login controls and is always looking out for fraud to stop people from getting in without permission, trying to take over your account, and making strange transactions that could put your balance and personal information at risk.
When you send data from your device to our servers, it is encrypted while in transit and stored safely. This keeps data from being read or changed by people who are not authorized to do so. This protection covers things like getting into your account, changing your password, and other private actions that need trust and honesty.
The goal of login protection is to lower the risk of brute-force and credential stuffing attacks. If suspicious sign-in behavior is found, extra checks may be carried out or the session may be temporarily limited until ownership is confirmed. Monitoring for fraud happens in the background and looks at signals from behavior and transactions. If you keep failing to log in, changing devices quickly, having sessions in strange places, or cashing out in ways that aren't typical for you, this can be used to identify patterns.
Controls over sessions, including automatic timeouts for sessions that aren't being used and protection against browser hijacking sessions. Checking for unusual devices, IP patterns, or automation signals during authentication is an example of device and network risk checks.
Withdrawal safeguards: If the request doesn't seem to fit with past behavior, extra checks may be done before a withdrawal of 500 £ is approved. If you want to make your security stronger, pick a long, unique password, don't use passwords from other sites, and never give out your login information. It's best to always sign out and clear your browser history after using a shared device to avoid someone else getting into your account without your permission.
If you see logins from people you don't know, forced password resets, or transactions you didn't authorize, contact support right away and don't do anything else until your account is safe. We may sometimes temporarily stop you from doing things like depositing 100 £ or withdrawing money to keep you safe while verification checks are done.
We may share some information about our players with regulators and approved auditors in order to keep Flax Casino operating legally and in line with its license. Sharing is limited to what is needed to show compliance, keep players safe, and keep our games and financial controls honest. We use secure channels and access controls to make sure that only people who are allowed to see the information can see it when we share it.
We don't share or sell your personal information for marketing purposes that have nothing to do with your account. If a licensing authority, supervisory body, or independent auditor asks for information for legal reasons, we may give it to them. Checks for licenses, monitoring of responsible gambling, anti-money laundering (AML) procedures, handling of disputes, and confirmation of payouts are all common situations.
Address, name, date of birth, and documents used for Know Your Customer (KYC) checks, as well as the status and timestamps of the verification process. Activity and account records, including information about how you registered, logged in, and security events, as well as device or session identifiers and changes to your account settings.
Deposits, withdrawals, chargebacks, or signs of fraud, as well as records that support a payment flow (for example, a request to withdraw £500 and the checks that were done before approval). Gameplay and integrity data includes past bets, game results, bonus use, and other information needed to make sure controls are fair and find signs of cheating or abuse.
Responsible gambling information, such as how to self-exclude and set limits, as well as affordability or risk indicators (if required by law) and messages about protecting players. Materials for support and disputes, such as complaint details, chat or email transcripts, and evidence used to settle a claim, must be made public when required by law.
To make sure controls are working, auditors may also ask for anonymized or aggregated datasets. For example, they might ask how we pair player balances with processor reports. At times, we share records that don't identify anyone. If the regulator or auditor needs it, we only share records that do identify people.
Certain information may need to be shared depending on where you are and who is in charge. If the rules in UK say that we have to report more, we may do so by giving the necessary information. If we need to confirm eligibility based on residency or UK, we only share the information we need to do that. For accountability's sake, we keep records of disclosures that show what was shared, with whom, and why.
When a regulator asks for data directly, we only respond to valid, well-documented requests. In some cases, we may not be able to tell you because it would be against the law to do so.
We only get the information we need to legally open and run your account, handle deposits and withdrawals, and keep you safe from fraud. This can include your name, date of birth, address, email address, phone number, UK, device and IP information, login history, payment information (but never full card numbers), and what games you've played. We use it to make sure people are who they say they are, keep transactions safe, set limits, stop people from abusing bonuses, and help customers. By logging in, you can ask Support to give you access to the data you've saved.
Deposits are handled by payment providers that have been checked out and connections that are encrypted. We don't keep full card numbers or CVV codes. When cards are used, we only keep the masked references we need to handle chargebacks and refunds. To lower the risk, we keep an eye on deposit patterns, changes in devices, and logins that don't make sense. We might stop a deposit and ask for quick confirmation or verification before the funds are sent if we see anything fishy going on.
We may ask for a photo ID (passport or ID card), proof of address (an electric bill or bank statement), and proof of payment method (a masked card photo or proof of an e-wallet account) in order to release withdrawals and stop identity theft. We only use the documents for verification, anti-money laundering (AML) checks, and making sure payments are legal. They are uploaded through a secure channel. We keep files safe, only keep them for as long as the law and dispute resolution say we have to, and we limit staff access. Payouts will happen faster if the information matches your account and the payment method is in your name.
Identity and AML providers (to make sure you are who you say you are), analytics and security tools (to stop fraud), and regulators or law enforcement (when legally required) are the only people we share data with when it's necessary for the service to run. Your personal information is not sold. You only get marketing messages if you want to receive them. You can stop getting them by changing your account settings or clicking the "unsubscribe" link in an email. You may still get service messages to keep your account safe, like security alerts, payout updates, and policy changes.
Legality depends on the laws of UK. Checking to see if online gambling is legal where you are happening is your responsibility. We block access from places that aren't allowed, and we may ask for location checks. You can play on your phone with the same secure login. For payments, we suggest turning on 2FA (if it's available), using a strong, unique password, and staying away from public Wi-Fi. You can stay in charge and protect your privacy by setting limits on how much you can deposit, lose, and spend in a session. Immediately change your password and contact Support to stop withdrawals while we look into it if you think someone else has gotten into your account without permission.
Only to keep your account safe and handle payments do we use your information. We may give our payment providers the bare minimum of information during a deposit in order to approve the transaction and stop chargebacks. This could include the customer's name, email address, payment token, device settings, and fraud alerts. When you request a withdrawal, we make sure that you are the account owner and that the £ go to a payment method that you control. This may include checking your ID, address, and proof that you own the payment method (like a screenshot of your e-wallet profile or a bank statement with sensitive numbers hidden).
If your account goes over certain limits, if you use bonuses, if anti-fraud alerts go off, or if UK rules apply, we may ask for more proof (selfie with ID, proof of address, source of funds, etc.). Your documents are kept safely, and only trained staff can get to them. They are also only kept for as long as the law, licenses, and dispute resolution require. Some information has to be kept to follow the law and keep your account safe, but you can ask to see it, change it, or delete it if that's possible.
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